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Privacy Policy

Last updated: 9 December 2025

Introduction

MyTaxRebate.ie ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

We collect the following types of personal information:

  • Name, address, and contact details (email, phone number)
  • PPS (Personal Public Service) number
  • Employment information and history
  • Financial information related to your tax affairs
  • Tax documents (P60s, P45s, payslips, etc.)
  • Bank account details (for refund purposes)

Usage Information

We automatically collect certain information when you visit our website:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website addresses
  • Device information

How We Use Your Information

We use your personal information to:

  • Process your tax refund claim with Revenue Commissioners
  • Communicate with you about your claim status
  • Provide customer support and respond to your inquiries
  • Improve our services and website functionality
  • Comply with legal obligations and regulatory requirements
  • Send you important updates about our services (with your consent)

Legal Basis for Processing

We process your personal data based on:

  • Contract Performance: To fulfill our service agreement with you
  • Legal Obligation: To comply with tax laws and regulations
  • Legitimate Interests: To improve our services and prevent fraud
  • Consent: For marketing communications (which you can withdraw at any time)

Data Sharing and Disclosure

We may share your information with:

  • Revenue Commissioners: To process your tax refund claim
  • Payment Processors: To collect our service fee (e.g., Stripe)
  • Service Providers: Who assist us in operating our business (under strict confidentiality agreements)
  • Legal Authorities: When required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement robust security measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Secure, encrypted data storage
  • Access controls and authentication
  • Regular security audits and updates
  • Staff training on data protection

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, and as required by law. Tax records are typically retained for 6 years as per Irish tax law requirements. After this period, we securely delete or anonymize your data.

Your Rights Under GDPR

As a data subject in Ireland/EU, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at: info@mytaxrebate.ie

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use both session cookies (temporary) and persistent cookies. You can control cookie settings through your browser, though disabling cookies may affect website functionality.

Artificial Intelligence (AI) Usage

Our website uses an AI-powered chatbot called "Sue Port" to provide instant customer support. When you interact with Sue Port:

  • Your questions are processed using AI language model technology
  • Conversations may be stored to improve our service (anonymized)
  • The AI does not make decisions about your tax claim - all decisions are made by qualified humans
  • You can request human assistance at any time
  • You can request deletion of your chat history by contacting us

For more details, please see our AI Transparency Notice in our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites (such as Revenue.ie). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

International Data Transfers

Your data is processed within the European Economic Area (EEA). Any transfers outside the EEA will be protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

For matters specifically related to data protection, you can contact our Data Protection Officer at:info@mytaxrebate.ie (Subject: Data Protection)

Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Irish Data Protection Commission: